This page contains the most frequently asked questions (FAQs) relating to what we do and how we operate.

If you'd like to talk to us directly, please contact our [Support Team](mailto:support@roiquant.com) as we're here to help at any time.
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## **About roiquant**

[What is roiquant?](https://viewpoints.roiquant.com/what-is-roiquant)

[What does roiquant means?](https://viewpoints.roiquant.com/what-does-roiquant-means)

[How to pronounce roiquant?](https://viewpoints.roiquant.com/how-to-pronounce-roiquant)

[Who is ACTi Hub Limited Sdn Bhd?](https://viewpoints.roiquant.com/who-is-asean-china-tech-innovation-acti-hub-limited-sdn-bhd)


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## **Pricing & Subscription Plans**

[How do I pay for roiquant subscription Standard or Premium plan to unlock paid features?](https://viewpoints.roiquant.com/unlock-paid-features)

[Is roiquant’s Partners Marketplace available for freemium users?](https://viewpoints.roiquant.com/freemium-users-roiquants-partners-marketplace)

[If I changed my mind, is there a refund?](https://viewpoints.roiquant.com/if-i-changed-my-mind-is-there-a-refund)

[How do I upgrade my subscription plan?](https://viewpoints.roiquant.com/upgrade-my-subscription-plan
)

[Why am I facing an “Unauthorized login error” when I tried to log in?](https://viewpoints.roiquant.com/an-unauthorized-login-error)

[Why am I asked to purchase the subscription plan again even after I’ve successfully made the payment?](https://viewpoints.roiquant.com/purchase-again)

[As an annual Standard Plan customer, can I upgrade to the annual Premium Plan and pay the difference (prorated rate) to redeem the US$10,000 AWS Activate credits from the Partners Marketplace?](https://viewpoints.roiquant.com/full-prorated-rate)

[Why is the perk redemption page loading for a long time?](https://viewpoints.roiquant.com/perk-redemption-page-loading)

[What happens to my subscription plan when I downgrade?](https://viewpoints.roiquant.com/subscription-downgrade)

[If I changed my mind, can I modify my subscription plan?](https://viewpoints.roiquant.com/modify-subscription)


[What partners’ perks will I be eligible for when I downgrade my subscription plan?](https://viewpoints.roiquant.com/eligible-partners-perks)

[Can I still use the paid features after I’ve cancelled my subscription plan?](https://viewpoints.roiquant.com/cancelled-subscription)

[Since I’m no longer interested in roiquant, can I get a refund?](https://viewpoints.roiquant.com/payment-made-refund)
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## **Data**

[What is your definition of business failure?](https://viewpoints.roiquant.com/what-is-your-definition-of-business-failure)

[How do you get your data?](https://viewpoints.roiquant.com/how-do-you-get-your-data)

[How accurate are your data?](https://viewpoints.roiquant.com/how-accurate-are-your-data)



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## **Data Privacy & GDPR**


[What is a privacy policy?](https://viewpoints.roiquant.com/what-is-a-privacy-policy)



[Is roiquant GDPR compliant?](https://viewpoints.roiquant.com/is-roiquant-gdpr-compliant)

[What are [web] cookies?](https://viewpoints.roiquant.com/what-are-web-cookies)


[What do you do with my data?](https://viewpoints.roiquant.com/how-we-use-the-information-we-collect-about-you)


[What are the GDPR fines?](https://viewpoints.roiquant.com/what-are-the-gdpr-fines)

[Who must comply with the GDPR?](https://viewpoints.roiquant.com/who-must-comply-with-the-gdpr)

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## **Help & Support**


[How do I unsubscribe from your newsletters?](https://viewpoints.roiquant.com/how-do-i-unsubscribe-from-your-newsletters)

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[Disclaimer](https://viewpoints.roiquant.com/disclaimer/): Any information, data, and content provided on this newsletter or email are for general information use only. The information and analyses presented on this newsletter or email do not constitute any legal, business, investment or tax advice. Even though certain information are cited from third-party sources while believed to be reliable, roiquant has not independently verified such information and makes no representations about the accuracy of the information or its appropriateness for any given situation. References to any securities or charts or graphs and all materials provided in connection with roiquant's analytics and business intelligence (ABI) platform, newsletters, emails, web applications or websites are provided strictly on “AS IS” basis without any representations or warranties, express or implied, which should not be relied upon when making any investment decision. Any projections, estimates, forecasts, targets, recommendations, prospects, and/or opinions expressed in these materials are subject to change without notice and may differ or be contrary to opinions expressed by others. 

Our proprietary data retrieval systems scan the Internet to automatically aggregate public information from news articles, websites, press releases, regulatory filings, and so on. Roiquant's intelligent decision support system, multimodality systems, database systems, data retrieval systems, algorithmic systems, data processing engines, and many other technologies are powered by artificial intelligence and advanced analytics using our own proprietary data and synergized public data. Roiquant does not warrant the completeness or accuracy of data provided, so you would need to independently verify the information. Nevertheless, we encourage you to check the accuracy of our information before its use. We also gently advise that you obtain sufficient knowledge, market understanding, professional advice and experience to make your own evaluation of the merits and risks of any actions with the information.

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Frequently Asked Questions